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Shipping policy

 

Last updated on July 08, 2024

At Le Monde Dana, we understand that receiving your order in a timely and secure manner is crucial. Our Shipping Policy is designed to provide you with clear and comprehensive information regarding the shipping and delivery of your orders from our website, https://lemondedana.com. This policy applies to all purchases made through our online platform and aims to ensure a smooth, efficient, and hassle-free delivery experience.

1. Order Processing and Shipping

  •  Processing: Our order processing time is one to two(1-2) Business days. Please note:

- Processing refers to the entire process from the moment an order is placed until it is prepared and handed over to the shipping carrier. It includes receiving the order, processing it, packaging the items, and ensuring they are ready for shipment. Processing time is distinct from shipping time, which is the duration it takes for the shipped items to be delivered to the customer's address after leaving the fulfillment center.

 

  • Shipping Times:

UAE Delivery:

Orders placed before 2 PM will be eligible for next-day delivery. Orders placed after 2 PM will be processed the following business day and delivered the day after processing.

International Delivery:

Once shipped, international orders typically arrive between 1-5 business days, depending on the destination country and the efficiency of the local postal service.

Disclaimer: Please note that shipping times are estimates and not guaranteed. While we strive to meet these delivery windows, actual delivery times may vary due to factors beyond our control, such as customs delays, local postal service disruptions, or unforeseen events. We appreciate your understanding and patience.

  •   Tracking Your Order: Once your order is dispatched, we will provide a tracking number. This enables you to monitor the delivery status and estimated arrival of your purchase.

  •   Shipping Charges

For UAE Customers:

    •   Free Next Day Shipping: All orders in the UAE qualify for free shipping.

      For International Customers:

    •  Free Shipping: Orders over 275 USD qualify for free shipping.

    •  Standard Shipping: For orders less than 275 USD, a shipping fee of 25 USD will apply.

  

What Happens If My Order Is Delayed?

  • If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

I entered the wrong address at the time of checkout. Can I change it?

  • If the order is still in the processing phase then we can still change it. Please contact us at info@lemondedana.com as soon as possible. However, it's not possible to change the address once the order has been shipped.

My order should be here by now, but I still don't have it. What should I do?

  • Get in touch with us at info@lemondedana.com with your order number.

Please note:

  •   Any unclaimed package will be returned back to us. And, you will be liable for the cost of a reshipment.

  •   It is recommended that customers provide a secure delivery address, such as their home or place of employment, to prevent lost or stolen parcels.

How do I track my order?

  • You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, email us at info@lemondedana.com.
  

Will I be charged customs for my order?

Import Taxes, Duties, and Customs Fees

International shipments may be subject to import taxes, duties, and/or customs fees, which are the sole responsibility of the recipient. These fees are specific to the destination country, and we do not know the exact amount in advance. Please be prepared to pay these fees when your package is delivered.

  •   Responsibility: If a shipment is refused and returned, you will be responsible for any import taxes and/or return shipping costs incurred by us.

  •   Additional Costs: The shipping and handling fee applied by us at checkout does NOT cover any duties, taxes, or brokerage fees. If the package is refused or returned to us, all customs charges or fees will be charged to you.

  •   Customs Information: Sometimes your country's customs department may require additional information to clear your shipment for delivery. If they ask you for an invoice or commercial invoice, you can find a copy by looking at your order history under your profile. If you need further assistance, please contact us.

 

2. Disclaimer

 We reserve the right to exercise discretion and may choose not to process or ship any order.


  •   We do not offer shipping to multiple locations per order.

  •   All orders are processed and shipped on business days, excluding weekends and holidays.

  •   For security reasons, we do not deliver to incomplete recipient information or unidentifiable addresses.

  •   Le Monde Dana is not liable for shipping or delivery delays caused by natural or uncontrollable events.

  •   We are not responsible for courier-related delays, such as customs clearance, as they are beyond our control.

  •   Transit time does not include Saturdays, Sundays, or holidays.

 

3. International Duties, Taxes, and Other Fees

Shipping Cost: This is the cost charged by us at checkout to cover the cost of the shipping method you select for your order. Unless explicitly stated in writing by our representative, it does not cover any of the following:

  •   Duties and Taxes: These are applied by your country's customs department based on the value and characteristics of whatever is being imported. Every country has its own unique regulations and procedures.

 

4. Questions

If you have any questions concerning our shipping policy, please contact us at:

info@lemondedana.com.